Maintenance & Support

Your site, always sharp & secure.

Ongoing care, updates, and optimisation so your digital presence stays at its best — without you lifting a finger.

Why Ongoing Maintenance Matters

A neglected site is a liability.

Most businesses launch a website and forget about it. Outdated plugins get hacked. Pages slow down. Broken links frustrate visitors. You lose customers without even knowing it.

Our maintenance plans keep your site fast, secure, and up-to-date — with monthly reports so you always know the score.

43%
of cyber attacks target small businesses
3.9%
of sites face a security breach yearly without maintenance
1s
page speed delay reduces conversions by 7%
82%
of clients stay longer with proactive support
Deliverables

Everything you'll receive.

Monthly plugin & software updates
Security monitoring & patch deployment
Uptime monitoring (99.9% SLA)
Monthly performance audit
Google Analytics reporting
Core Web Vitals tracking
Minor design & copy changes (up to 2hrs/mo)
Content updates (text, images, team pages)
Priority email support (< 24hr response)
Quarterly strategy & review call
How It Works

What happens each month.

01

Onboarding & Audit

We do a full audit of your website — security, performance, plugins, and hosting. We fix any existing issues before starting the retainer.

02

Monitoring Setup

We configure uptime monitoring, security scanning, and performance tracking so we're alerted to any issues before your users notice.

03

Monthly Updates

Every month we run all plugin, theme, and software updates in a staging environment first, then deploy to live after testing.

04

Support Requests

Have a quick change or question? Submit via our client portal and we'll action it within the agreed SLA — no tickets, no hassle.

05

Monthly Reporting

You get a clear, no-jargon report every month: traffic trends, performance scores, uptime stats, and a summary of all work completed.

Which Plan Fits You?

Choose your care level.

Starter

Basic updates + monthly report + email support

Growth

Full monitoring + 2hrs changes + analytics reporting

Scale

Priority support + dedicated manager + strategy calls

FAQ

Support questions.

Let us take care of your website.

Focus on your business while we keep your site fast, secure, and always improving.